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frequently asked questions

  1. What are the computer requirements to run WazaTM?

Platform

Browser Requirements

Flash

Microsoft® Windows Vista® or XP

Microsoft Internet Explorer 7.0 or later
Firefox 2.x
Firefox 3.x
AOL 9
Safari 3.x
Chrome 2.0 or higher

Flash Player v10 or higher
Cookies Enabled

Mac OS X v10.4 or later (PowerPC or Intel)

Firefox 2.x
Firefox 3.x
AOL for Mac OS X
Safari 3.x.

Flash Player v10 or higher
Cookies Enabled

Mac OS X v10.6

Firefox 3.x or later
Safari 4.x or later

Flash Player v10 or higher
Cookies Enabled

Additionally, your computer must have the following:

  • Minimum screen resolution of 1024x768
  • Mouse or Touch Pad
  • Sound capability and speakers/headphones
  • High-speed Internet Access (equivalent to a DSL line 1.5Mbps down/640kbps up)
  1. How do I know if I have the latest version of Flash?

You can visit Adobe’s website to test your browser and install a new version (if required):
http://get.adobe.com/flashplayer/

  1. I'm having issues accessing the WazaTM website.
  • Any firewall or filtering software must allow HTTP access to http://www.sixredmarbles.com and http://www.wazalearning.com (and the sub-domains of each site).
  • Any firewall or filtering software must allow HTTP POST requests to http://www.sixredmarbles.com and http://www.wazalearning.com (and the sub-domains of each site).
  • Any parental control software installed on the computer must allow Six Red Marbles programs to run. Many do so already without any configuration changes, and some may require configuration changes.
  1. When I try to log in I get a message that says my keycode has expired or is invalid.

New Users:
New users will receive an email from Six Red Marbles with your keycode. This keycode is custom to you and must be activated before you log into WazaTM. If you are a new user, click the New User? Register now. link on the landing page of http://www.wazalearning.com. Complete the form to create your username and password and enter keycode.

If you are registering for the first time, make sure you are entering the keycode as it appears in the email you received (case sensitive) and that there are no extra spaces that appear before or after the keycode.

Returning Users:
Try logging into the program with the email address and password you entered when registering as a new user. This is the most common mistake—keycodes only need to be used once per email address registered. After you've registered the first time, you should use the email address and password you entered at registration to access the program.

If you can't remember your password, use the Forgot Password feature on http://www.wazalearning.com or send an email to: productsales@sixredmarbles.com with your name and email address and we'll be happy to reset it for you.

Your trial access may have expired. The trial begins the day you receive your keycode and is avaialble for 10 days. But, we're happy to extend access to our programs for you! Just contact Customer Service at 866-632-6623 or email productsales@sixredmarbles.com with your name and email address and we will extend your access.

If the keycode still does not work, please contact Customer Service at 866-632-6623 or email productsales@sixredmarbles.com with your name and email address and we’ll help resolve the issue.

  1. Do I need to install WazaTM on my computer/network to access it?

No. WazaTM is accessible from any web browser—at school or at home. An Internet connection and Flash are required. Please see our system requirements for more details.

  1. Why can’t I hear audio?
  • Does your computer have sound capabilities?
  • Is your computer volume up?
  • Are your speakers connected, turned on and volume turned up?
  1. Is there a limit to the number of students that can be logged into WazaTM at one time?

Teachers and students can log into WazaTM on as many computers as necessary at one time.

The number of students accessing WazaTM is be based on your school/organization's subscription level.

Teachers and students can access WazaTM from any computer with internet access and flash—at school or at home.

  1. Can I log into the Teacher Dashboard from my computer at the same time my students are logged into WazaTM?

Yes. You can monitor student progress “live” while they are actively using WazaTM. You may need to reselect a student name to see their latest work.

  1. How can I get to the Teacher Dashboard if I've logged into WazaTM for my students to use?

You will need to log out of the student side of WazaTM. When you return to the login screen, enter your username and password and click Teacher Dashboard.

  1. What state or national standards is WazaTM aligned with?

The content in WazaTM is aligned with NCTM, Core and all state standards.

Teachers can review student progress against these standards in the Teacher Dashboard.

  1. Can I get a report of my student’s progress against standards?

Yes! Teachers can report on individual student's progress against NCTM, Core and all state standards in the Teacher Dashboard.

  1. Can I share student work with parents?

Yes! Teachers can share a custom student URL with parents to view their child's progress. This feature is available in the Teacher Dashboard.

  1. Can I sign up for free access to try WazaTM for myself?

Absolutely! Please complete our Sign-Up Form your 10-days of access to WazaTM. If you have any questions about the program, or would like to extend the time for evaluation purposes, please contact our Customer Service team at:

Phone: 866-632-6623
Email: productsales@sixredmarbles.com
  1. How much does a subscription cost?

Subscribing is easy!
Monthly Subscription - $9.99/month per child
Yearly Subscription - $99.99/year per child (that's 2 months free!)
Subscribe Now!

School Volume Pricing
School pricing is based on the number of students, with discounts for volume purchases and time of year. Contact Customer Service at 866-632-6623 or productsales@sixredmarbles.com and we'll put together a custom quote just for you!

  1. How do I purchase a subscription?

Subscribing is easy!
Monthly Subscription - $9.99/month per child
Yearly Subscription - $99.99/year per child (that's 2 months free!)
Subscribe Now!

School Volume Pricing
School pricing is based on the number of students, with discounts for volume purchases and time of year. Contact Customer Service at 866-632-6623 or productsales@sixredmarbles.com and we'll put together a custom quote just for you!

  1. Does WazaTM work with interactive whiteboards (IWBs)?

Yes. WazaTM works with all IWBs. We encourage the use of WazaTM with IWBs.

IWBs are a great tool for making abstract math concepts more concrete.

  1. Is WazaTM compliant with the Children’s Online Privacy Protection Act (COPPA)?

Yes. We are especially sensitive to privacy concerns because of the young age of many of our users. We are in full compliance with federal regulations regarding online privacy. Please review our Privacy Policy for more information.

If you don't see the answer to your question, please contact Customer Service at

Phone: 866-632-6623
Email: productsales@sixredmarbles.com