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Senior Project Manager, Enterprise Customers

About the Job

The Senior Project Manager, Enterprise Customers is responsible for proactively leading the planning, execution, and delivery of educational content (digital and print) and technology projects for Six Red Marbles’ largest customers.

This customer-facing role is responsible for project execution, strategy, and strategic customer communication, with minimal oversight from the Project Director. The Senior Project Manager will act as the main point of contact for the client’s project team, ensuring that communications are clear and timely, and that all aspects of the project are delivered on time, on budget, and to the highest standard of quality. They are responsible for managing and collaborating with project team members (Six Red Marbles employees, contractors, and vendors) to develop project workflows, schedules, and resource plans; planning and allocating resources in Smartsheet; and maintaining a cooperative, motivated, and successful team.

Additionally, they will serve as a role model to their colleagues in the PMO and will be expected to assist with training and mentoring new and junior team members.

Specific duties, activities, and responsibilities:

Project Planning

• Lead the design, planning, and implementation of detailed project plans throughout the project life cycle, both with the internal SRM team and with the client’s project team
• Drive resource planning for internal staff and freelancers, utilizing Smartsheet to model workflows that balance client schedule needs with staff and freelancer capacity.
• Collaborate with the functional leads from learning experience design, editorial, and production
• Create project documentation in collaboration with functional leads and own documentation maintenance and updates throughout project life cycle
• Follow defined project management methodology
• Utilize defined project management tools to set up and manage the project

Resource Management

• Collaborate coordinate internal staff and manage freelancers, consultants, or vendors
• Work internally to confirm level of effort is accurate and maintained in project plans
• Communicate project utilization metrics to project team members and track and report hours and expenses charged against the project budget
• Actively manage project resources, including delivery of assignments and mitigating late deliveries
• Work with procurement and finance to maintain external contracts and purchase orders; monitor and track freelance/vendor resource costs against purchase orders.

Budgeting, Forecasting, and Reporting

• Maintain the project budget using SRM’s project management tools
• Regularly review and update data in SRM’s financial system of record (Sage Intacct)
• Track project hours and expenses against project budget, including forecasting remaining project hours and expenses; collaborate with leads to prevent and mitigate overages

Leadership and Communication

• Serve as the primary contact for day-to-day project communication
• Anticipate risks and scope changes, collaborate with the team to troubleshoot, escalate, and resolve issues
• Proactively lead project team members across all functional areas
• Communicate project status, and provide reporting to key stakeholders on metrics and KPIs
• Hold internal and client status meetings, set meeting agenda, and document minutes
• Act as a mentor and trainer for new hires and junior members of PMO team

Desired Skills and Knowledge

• Must be well-organized, detail-oriented, and highly analytical and possess strong problem-solving skills; able to manage multiple projects simultaneously and independently
• Must thrive in a fast-paced, changing environment
• Next-level customer management and interpersonal/communications skills; demonstrated history of employing skills across all levels, internally and with clients
• Strong business acumen with specific attention to project financials, metrics, and KPIs
• Proven success at overseeing large, complex, and particularly challenging projects and clients
• Experience with Smartsheet preferred
• Knowledge of education (preK–12 or higher ed), the publishing industry, and/or professional services organizations required
• 4+ years of budgeting, forecasting, and overall financial management experience required
• 4+ years of project management experience required, including 2+ years of client-facing experience

Why Six Red Marbles:

Do you believe learning matters? Well, we do, too.

In fact, our entire business is built around the idea that we are all always learning and therefore always students. We believe everyone deserves the most engaging and innovative learning experiences available, and our employees are the secret to our success. Our values include:

• Doing right by our people and partners
• Taking an innovative, tech-forward approach to engage students of all ages
• Putting the learner first in the content we create
• Being transparent in all we do and how we do it
• Working together to find the best solution, not the easiest solution
• Embracing that we are Always a Student

About Six Red Marbles:

Six Red Marbles delivers high-quality educational programs at scale and has decades of experience developing custom materials and assessments that can align with any educational standard. We have developed thousands of interactive learning programs for schools, publishers, universities, and more with the support of our global network of subject matter experts.

Apply for this Position:

Six Red Marbles is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.